Terms of Service

These Terms of Service are between you and WorkAid, Inc. (“WorkAid,” “we,” “us,” or “our”) and govern your access to and use of the WorkAid website, web application, tools, features, and related services.

WorkAid is a claimant-side software service that helps users organize workers' compensation claim information, including claim timelines, documents, payments, treatment records, communications, and user-drafted claim-related notes or messages.

WorkAid is not a law firm and does not provide legal advice. WorkAid is not a medical provider and does not provide medical advice. WorkAid does not represent users in workers' compensation claims and does not create an attorney-client, doctor-patient, fiduciary, representative, claims-administrator, or insurance relationship.

1. Access and availability

WorkAid may be offered through selected access, paid subscriptions, or other controlled access methods. Access may be limited during launch, testing, or capacity periods. Features may change, be removed, or become unavailable as the product develops. Data may be migrated or restructured during this period. Do not rely on WorkAid as your sole record-keeping system for your claim.

2. California workers' compensation focus

WorkAid is a recordkeeping tool designed for California workers' compensation claims. It is not designed for, and should not be used for, claims in other states, employment disputes, personal injury lawsuits, or any other legal matter outside California workers' compensation.

3. No legal advice

WorkAid is not a law firm. Nothing in the app — including the dashboard, timeline, claim status snapshot, suggested tracking items, or any other feature — constitutes legal advice. Do not rely on WorkAid to make legal decisions about your claim.

4. No medical advice

WorkAid is not a medical provider. Nothing in the app constitutes medical advice, diagnosis, or treatment recommendations. Consult a licensed physician for medical decisions related to your injury and recovery.

5. No attorney-client relationship

Using WorkAid does not create an attorney-client relationship between you and WorkAid or anyone associated with WorkAid. If you need legal representation, contact a licensed workers' compensation attorney.

6. No representation

WorkAid does not represent you before the Workers' Compensation Appeals Board, with any insurance carrier, with any employer, or in any proceeding. WorkAid is a recordkeeping tool only.

WorkAid does not contact your employer, insurance carrier, claims administrator, doctor, attorney, the WCAB, or any other third party on your behalf. WorkAid does not send messages, emails, letters, forms, filings, or other communications for you. You are responsible for reviewing, verifying, editing, downloading, sending, filing, or using any information you create or store through WorkAid.

7. No guarantees

WorkAid does not guarantee that you will receive benefits, payments, treatment, a settlement, a particular claim outcome, or any legal or medical result. Any information displayed in WorkAid is for recordkeeping, organization, and user-controlled workflow support only.

Claim outcomes depend on facts, law, and circumstances entirely outside WorkAid's control and knowledge.

WorkAid is not responsible for missed deadlines. Confirm all claim deadlines independently with a licensed workers' compensation attorney, the Workers' Compensation Appeals Board, or a qualified claims administrator. Do not rely on WorkAid as your only source of deadline information.

8. Your responsibilities

You are responsible for the accuracy, completeness, and legality of the information you enter, upload, create, store, download, send, or use through WorkAid. You should independently verify deadlines, claim information, payment information, medical information, and any communications before relying on them.

By using WorkAid, you also agree to:

• Review all information you enter into WorkAid for accuracy. WorkAid displays what you enter — it cannot verify whether it is correct.
• Confirm all claim deadlines independently with a qualified professional. Do not rely solely on information displayed in WorkAid.
• Consult a licensed workers' compensation attorney, treating physician, or qualified claims administrator for decisions about your claim, medical treatment, or legal rights.
• Review, edit, and personally send any communications you draft using WorkAid. WorkAid does not send communications on your behalf.

9. Message drafting

WorkAid includes a message drafting feature to help you prepare written communications related to your claim. This feature provides drafting support only. WorkAid does not automatically send any message, email, or letter.

You are solely responsible for reviewing any draft before sending it, and for the accuracy, tone, and effect of any message you choose to send. WorkAid makes no representation that any draft message will achieve a particular outcome.

10. Uploaded documents

You are responsible for all documents you upload to WorkAid. By uploading a file, you represent that you have the right to store that file in your account. Do not upload documents belonging to others without authorization. Do not upload files that contain false information.

WorkAid is not responsible for errors or inaccuracies in documents you upload.

11. Acceptable use

You agree not to:

• Use WorkAid for any unlawful purpose.
• Upload or enter data that you do not have the right to use.
• Attempt to access another user's account or data.
• Interfere with or disrupt WorkAid's systems or infrastructure.
• Use WorkAid to store or transmit malicious code.

12. Account security

You are responsible for keeping your login credentials secure. Do not share your password. If you believe your account has been accessed without your authorization, contact us at beta@workaidapp.com immediately.

13. Changes and availability

WorkAid is in active development. Features may be added, changed, or removed at any time. Access may be paused or limited during this period for maintenance, testing, or capacity reasons. We will make reasonable efforts to communicate significant changes, but cannot guarantee advance notice of every change.

14. Subscription and billing

WorkAid Core may be offered as a paid subscription. Before starting a paid subscription, WorkAid will disclose the price, billing interval, renewal terms, and cancellation method at checkout. By starting a paid subscription, you authorize WorkAid and its payment processor to charge your selected payment method according to the terms shown at checkout.

Billing may be monthly or annual depending on the plan selected at checkout. Where shown at checkout, WorkAid Core may include a 9-day free trial before billing begins. Billing is processed by Stripe or another payment processor designated by WorkAid.

You can manage or cancel your billing through the account billing page or customer portal when billing is active. Canceling a paid subscription stops future billing. Unless otherwise stated at checkout or required by law, your paid access remains active through the end of the current billing period. WorkAid does not provide prorated refunds unless required by applicable law.

WorkAid will provide a reasonably accessible cancellation method for paid subscriptions. WorkAid will not require users to contact a person by phone or mail as the only way to cancel a subscription started online.

Gift WorkAid is a one-time purchase of annual access for a recipient you designate. The gift purchaser does not receive access to the recipient's WorkAid account, claim file, uploaded documents, timeline, payments, treatment records, or communications. Gift access is non-refundable once redeemed.

15. Limitation of liability

WorkAid is provided as-is. To the extent permitted by applicable law, WorkAid, Inc. is not liable for any indirect, incidental, or consequential damages arising from your use of the app — including missed deadlines, claim outcomes, decisions made in reliance on information in WorkAid, or data loss.

In plain terms: WorkAid is a recordkeeping tool. Decisions about your claim, your medical care, and your legal rights are yours to make — with qualified professionals as needed. WorkAid is not responsible for those decisions or their consequences.

16. Termination and access restriction

We may suspend or terminate your access to WorkAid if you violate these terms, for technical or legal reasons, or if the limited access period ends or changes significantly. You may close your account at any time by contacting us at beta@workaidapp.com.

17. Trademark

WORKAID™ is a trademark of WorkAid, Inc. (USPTO Serial No. 99884022). Other names, logos, and marks appearing in the service may be the property of their respective owners.

18. Contact

Questions about these terms: beta@workaidapp.com